1. Shipping and Delivery


Normally, we deliver Product(s) worldwide subject to the following restrictions:


We are unable to deliver to:


  • P.O. Box addresses,
  • Overseas army addresses,
  • Hotels and hostels,
  • Prisons, and 
  • Guernsey, Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Antarctic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands

Dispatch. Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 1-10 working days. In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order. Under unforeseen circumstances that items are not in stock, your order will not be able to dispatch in 1-10 working days, please allow us 2 to 4 working days extra for re-stocking the items of your order. If your order cannot be dispatched within 1-10 working days, we will inform you by email with an explanation as well as an estimated dispatch date.


Shipping Cost & Delivery Time. BP Technologies Ltd offers free local shipping (Free Economy Express Shipping) within EEA countries for your orders. With our Free Economy Express Shipping service, orders are normally delivered within 6 to 8 working days. 

BP Technologies Ltd. offers 50.00 EUR flat rate for worldwide shipping orders.

As an added value to our shipping services, we also provide three different local premium services for your selection during the checkout process. Additional shipping cost for the below three value shipping services will be added to your total order amount.


Please note that the above delivery times are just estimated quotes by the courier companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment. Rest assured that BP Technologies will do our utmost to limit any difficulties that may arise.


Delivery time frames are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause a delay in delivery time and BP Technologies shall not be liable for such delay in delivery or any losses.


Shipping Location

We currently offer a free shipping service within EEA countries for your orders.

For the rest of the World BP Technologies Ltd. offers 50.00 EUR flat rate for worldwide shipping orders.


Subscriptions. If you are purchasing a WebWellness cloud environment subscription, it will be delivered for free and activated instantly within your WebWellness personal Cabinet. 


Liability of Courier. For orders shipped with the free basic shipping service (Free Economy Express Shipping), courier companies only cover physical loss or damage of goods during transit subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods are delivered to the designated destination. BP Technologies Ltd is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter. 


If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.


  1. Insurance


For orders shipped with Insured Economy Shipping or Insured Priority Shipping, BP Technologies will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value. 

 

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

  • You open the claim with us (reported by email or ticket system) within 10 calendar days* after the tracking is sent to you

  • Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 


Cases reported to us after 10 calendar days of the tracking provided, we cannot 100% guarantee that courier could open investigation for your parcels’ status. 


Below conditions are required in claiming a full product value refund or replacement for damaged good(s):

  • You open the claim with us (reported by email or ticket system) within 48 hours of receipt, plus providing all photos of the package, including inner and outer box, courier bag, wrapped bubbles and the product photo

  • Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 


After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.


Insurance bought on order only covers the first shipment process. In the case of reshipment, the insurance cannot be applied to the reship order.